Managed Services vs. Break-Fix service

Fully Managed Network

• Prices start at 50$ a month per user
• Our best interest to find & fix problems first
• Full network maintenance and proactive support
• All computers 100% up to date
• Fixed IT budget – No surprises
• 1-hour response SLA
• Problem is fixed the first time
• 100% server uptime guarantee
• UNLIMITED support
• No travel charges
• Flat-rate monthly invoice
• Any number of users
• FREE migration on 3 and 4 year contracts
• Hopes not to visit too often.

on-call service tech

• Can cost up to 125$ an hour
• You are billed for phone support, onsite support, and travel time
• More problems = more revenue
• Issues re-occur, or new problems arise
• No guarantees on server uptime
• All service is invoiced and billed
• They don't like to do migrations
• Costs increase with each new user
• Prefer equipment that needs constant repairs so they can bill more hours
• Hopes to be back as soon as possible for another billable service call